Is shipping always this expensive?
Yeah, pretty much. International shipping in particular is horrid, though working with Kixto in the UK helps there a bit (as does locally printing physical product in the UK). For the US, Media Mail helps, but that doesn’t include the box and the labor for packing it up. My projects typically lose money on shipping in an attempt to break even.
I don’t like the high cost of shipping either, but it is what it is.
Last updated: July 21, 2020 09:55
Hey? Where is Product X? It's (missing, not available as a bundle, etc.)
My back catalog, plus variations, is getting large. While I try to get everything in there, sometimes I miss. That’s OK! Just email me at gamingballisticllc at gmail dot com and I’ll add it if I can.
Last updated: July 21, 2020 09:57
How long will the surveys be open?
I hope to close them August 15. I won’t close them BEFORE August 15. I try and close them and then a day or so later send out the preliminary PDF files for review, last-chance error checking and proofing, and comments that aren’t “rewrite the whole thing.”
Pre-orders, however, stay open until I’m ready to place my print order.
So there’s time.
Last updated: July 21, 2020 09:58
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.